Become Preferred, Not Just Referred with Oracle CX Service
Considering the current business challenges, customers getting smarter and demanding, shorter product life cycles, and shrinking margins on products, expectations from services have risen dramatically.
In this context, Oracle CX Cloud Solution provide a set of advanced services that help companies maintain proactive customer engagement, facilitate guided resolution across online / virtual channels, increase agent productivity and customer satisfaction, and reduce operating expenses while increasing the customer lifetime value and brand loyalty.