Boost your business activity with Digital Assistant 

Digital assistants are considered the future of customer service and management, as it helps removing the constraints of human limitations and solve customer’s queries in no time. In fact, chatbots use artificial intelligence : natural language processing and understanding, to automate engagements with conversational interfaces that respond instantly, improve user satisfaction, and increase business efficiencies to ensure consumer loyalty along with the brand establishment.

Benefits ?

Availibility

Chatbots can be operational and ready to engage with their define target group 24 hours a day, 365 days a year.

Work Automation

Chatbots can automate repetitive tasks which help employees to save time and be more productive.

Cost savings

Companies’ need for growing the customer service department can be managed by rolling out increasingly capable bots handling more and more complex queries.

Customer satisfaction

Chatbots provide you with detailed, actionable records of your customers’ greatest pain points, helping your company improve its products and services

Features

Instant Apps

Micro applications called from a bot and opened in a web view on the mobile device or a tab on a browser. It allows users to provide structured data input easily instead of going back-and-forth in a bot conversation.

QnA Builder

Quickly create an assistant by importing existing QnAs to answer frequently asked questions

Live Agent Handoff

Enhance user interactions with a live agent handoff capability which handle queries the bot could not respond to or those who require agent involvement

Analytics

Built-in analytics and dashboards offer insights into conversational bottlenecks and utilization metrics, to improve accuracy of the digital assistant and craft a better user experience

Geo-localisation services

Smart location services that support : Geofencing , Fine & Granular Locations and Asset Tracking

Multichannel

The chatbot is multichannel. It integrates easily and securely with various platforms (web, mobile, FB, Slack , and other messaging applications

Multilanguage

The chatbot supports different languages: (Arabic, French, English, Spanish, etc.)

Optical Character Recognition

Converting images into knowledge of Chatbot system that enables users to make more benefits of it by asking and answering questions

Speech Recognition

Facilitate user interractions through voice messaging

Self-Driving

Eliminate human labor to provision, secure, monitor, backup, recover and troubleshoot.

Self-Securing

 Automatically apply security updates while running to protect against cyberattacks.

Self-Repairing 

Provide automated protection from all planned and unplanned downtime .