Using Oracle Intelligent Bot, you can develop an Q&A intelligent bot in less than 5 minutes.
By Ameur Baccoucha
Oracle Cloud Digital Consultant
Chatbots are gaining popularity more than ever, one of which will be a necessity in the coming years to perform a multitude of tasks, such as providing customer service or retrieving information.
In this article, we will detail very quickly how to develop a QnA chatbot with the Oracle Intelligent Bot platform.
Creating CSV file
1- The data source file for the Q&A content must be a UTF-8 encoded CSV file. This file has a header line whose values are “category_path”, “questions” and “content”
• The category for a given question and answer pair.
• The questions that display for the user. Add each alternate versions of these question on a new line.
• The answers.
Creating the Bot
2- Log in to your Bot platform and click New Bot.
3- Give your Bot a Name and a Description (optional). It will be “QnA bot” and “Sample of QnA bot ” in our case.
Then click Create.
4- Then go to the QnA tab and click on +Q&A.
5- Select the Language, Locale (optional), give it a Name, upload your CSV file, and click Create.
French, France and Amazus in our case.
6- Wait a bit and you will see a table like this.
7- Next, click on !Train at the top of the browser, select QnA_Bot and Submit.
8- Now go to the DialogFlow tab.
10- Click on Validate.
Testing The Bot
11- Click on the tester icon and start testing your bot. Here are some screenshots of our bot.
- When your question is well formulated, the bot responds directly.
- Otherwise it offers you the closest answers as well as choices by category.